v2.1.13
Recover older recordings that failed to upload
- 2improved
- 1fixed
Recordings that appeared blank in the dashboard because their upload had failed at the time can now be restored on request. Transcripts also separate speakers more accurately and stop guessing at the language of an utterance.
Improvements
- Transcripts are split along observed speaker boundaries, so who spoke when is cleaner.
- An utterance's language is reported only when the transcription provider actually returned one, instead of being inferred.
Bug Fixes
- Video, audio, chat and transcript files for older recordings that showed as blank can be recovered. If you have recordings in that state, contact support with the bot IDs. See Getting the data.